Even when properly administered, website notifications can be blocked at many points after leaving your web server.
Steps to Confirm Email Delivery Issues:
1) Check your spam folder - More often than not, missing form notifications are either filtered out by your email application, or mistakenly flagged as spam and routed to your spam folder.
2) Perform a keyword search to see if the email was automatically archived or filtered to a different area of your inbox as described below.
Keywords to Search for:
After confirming the email was not routed to spam, try performing a global search of your emails for any of the following senders or strings of text in the email body:
webforms@*
webforms@{ your domain }
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Email Located?
If the email was located in your spam folder or another area of your inbox, follow our recommended steps to ensure proper delivery going forward.
Email Not Located?
If you've tried the previous steps and still haven't found the missing notifications, please notify our team for additional support.
While you're waiting on a reply, please follow our recommended steps to ensure proper delivery going forward.
Clearing the Way for Proper Delivery
Updating your "Safe senders list" and making a few adjustments to your security settings will help to ensure form notifications are properly delivered to your inbox.